Terms & Conditions

These terms apply to use of the Prazz Ventures website and the services requested or booked through it. Read them together with the Return & Refund Policy, Privacy Policy and any service-specific conditions disclosed before booking. If you need clarification, contact us before proceeding. Mandatory rights and remedies under applicable law are preserved.

Services may include whale watching, marine activities, safaris, day tours, round tours, villas and houses, and taxi services. The arrangements, inclusions and exclusions for a particular booking are those confirmed for that service. Illustrative or demo website content is not a confirmed itinerary, price or service commitment.

Where online booking is enabled, select a date through the booking calendar, choose an available departure, enter passenger details and review the price and payment choice. Provide accurate contact information so booking communications can reach you. Enquiry submissions and special requests are requests for assistance, not automatic confirmations of the requested arrangements.

Availability is checked when a booking is submitted. An unpaid seat hold is temporary and expires under the conditions shown during checkout. A payment attempt or browser return from PayHere alone does not guarantee payment or a confirmed booking. PayHere transactions require server-side verification. A verified payment may still await manual approval where that is the configured policy. Rely on the confirmed booking status and ticket, and contact us if a payment requires review or confirmation is unclear.

Prices may depend on the selected date, seasonal price range, passenger counts and agreed services. Review the currency, unit rates, total, amount payable now and balance before proceeding. The server determines the authoritative amount. If rates or availability change during submission, you may need to review the updated details. A later change to advertised prices does not automatically reprice an existing confirmed booking.

Full Payment means paying the entire booking total. Advance Payment means paying the configured percentage or fixed amount, capped at that total, with a remaining balance where applicable. Outstanding balances must be paid according to the booking terms communicated during checkout or confirmation. Advance payments are non-refundable for customer-initiated cancellations, no-shows or non-use, subject to the exceptions in the Return & Refund Policy and applicable law. This does not remove remedies where the service cannot be delivered or a payment error has occurred.

Whale watching takes place in a natural marine environment. Wildlife movements and whale sightings cannot be guaranteed. Routes and the conduct of an outing may depend on conditions and the operator's safety decisions. Discuss any relevant participation needs before booking; a special request is not approved merely because it was entered on the form.

The default whale-watching departure time is 6:00 AM in Asia/Colombo time, but the actual time on your confirmed ticket is authoritative. Existing or specially configured departures may differ. Arrive at the correct reporting or departure location in time to follow the communicated instructions. A tour may be unable to wait for late passengers. Late arrival or non-attendance is handled under the applicable booking conditions, Refund Policy and law.

The Return & Refund Policy and the conditions disclosed for the selected service govern cancellations and refund eligibility. Changes of date, passenger numbers or arrangements require confirmation and are subject to availability and possible price differences. Do not assume that submitting a change request has amended the original booking. Contact us promptly if you cannot attend.

A confirmed booking may receive a digital ticket containing a booking reference and QR verification code. Keep private booking and download links secure and present the ticket to authorized staff when requested. Public QR verification does not permit public check-in. Tickets may become invalid when a booking is cancelled or otherwise ceases to qualify. Reusing a checked-in ticket is not permitted. A ticket does not describe an outstanding balance as paid or remove the requirement to settle it under the agreed terms.

Accommodation and taxi arrangements may be subject to additional property, driver or provider conditions, including guest capacity, reporting details, check-in/out arrangements or the confirmed journey. Enquiries do not constitute real-time availability guarantees or booking confirmations. Review the service-specific price, cancellation conditions and confirmation before relying on an arrangement.

Provide accurate booking and passenger information, check your dates and contact details, keep ticket links secure and communicate requests that may affect participation. Follow reasonable tour-operator safety instructions and the requirements communicated for your service. Do not misuse the website, payment process or ticket verification system. A request for assistance does not authorize a change to someone else's booking.

Weather, sea conditions and safety considerations can affect tours, especially marine activities. Follow the operator's instructions and decisions about whether an activity can proceed safely. If Prazz Ventures or its service provider cannot deliver the booked service, rescheduling or an appropriate refund may be offered under the Refund Policy, agreed conditions and applicable law.

Necessary changes may arise from availability, provider arrangements or operating conditions. We will communicate relevant changes using the contact information provided. Material changes or an inability to provide a service must be handled under the agreed terms and applicable law; this clause does not authorize removal of mandatory customer remedies.

Booking, enquiry, payment-reference and ticket information is handled as described in the Privacy Policy. Payment credentials are processed through the hosted payment provider rather than stored as full card details or CVV by this application. Do not send such credentials through enquiry forms or special-request fields.

These terms and the services described are subject to applicable Sri Lankan law. No term is intended to exclude mandatory consumer protections or other rights or remedies that apply to your booking. Contact us first to seek a practical resolution of a concern; this does not prevent access to any lawful complaint or remedy route.

Contact Prazz Ventures through the Contact page or the current business details below. Include your booking reference when asking about a booking, payment or ticket. Do not send full card details, CVV codes or passwords.